Wednesday, January 27, 2010

Carnival Destiny Cancels 2 Cruises

The Carnival Destiny cancelled 2 cruise sailings from February 13, and February 18. It will be returning to Drydock for repairs. I received this E-mail from Carnival today.

"The Carnival Destiny is experiencing a problem with its propulsion system and regrettably, Carnival must cancel the departures for February 13th and February 18th in order to take the ship to an unscheduled drydock for repairs."

Carnival states it will work with cruisers who booked a cruise on the Carnival Destiny to find another cruise that works with Cruiser's vacation schedule. Carnival will also provide a $100 per person onboard credit when rebooking any further Carnival cruise, departing prior to December 15, 2011

There are Options
As per the Carnival E-mail that was sent out_
*Reschedule immediately on another voyage - there is good availability on a wide variety of Florida departures.

*Cancel and have Carnival hold the payment for a future Carnival cruise (valid for sailings departing within 24 months)

*Cancel and receive a full refund, inclusive of Carnival's air supplement, optional land packages, Vacation Protection Plan and government fees and taxes. No further action on your part is necessary as refunds will automatically be processed in three weeks.

Regarding Air Fare

If independent air transportation was purchased and Cruisers need to make changes to accommodate a new departure, Carnival will reimburse up to $200 per person (via a refundable on board credit) for airline change fees so long as documentation is provided. Please submit supporting documentation to Carnival's Guest Admin Department, fax # 305-405-6477.

For questions or concerns, please contact Carnival's Guest Services Department at 1-800-327-9501 with your preference as soon as possible.

I just wanted to get the word out to anyone who was booked on these sailings. I have a client who has already changed her cruise and is looking forward to her Valentine's Week Cruise!

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2 comments:

maria said...

Carnival cruise also offers complete comfort with large spaces and calming accommodations inside one of their staterooms. The cabins and rooms are fully carpeted with cabinets and amenities like sink, bathtubs, and showers. Each room also has a color television.
carnival cruise

GailTravel said...

I happen to like Carnival Cruises also Maria. We have a great partnership with them.